1. How can I contact you?

You can contact us by sending an email to Divinesouq@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of unique and high-quality items at affordable prices.

3. Can I get a refund on my products?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please make sure the item is in the same condition as when you received it, with tags and in its original packaging. For more information on our refund policy, please refer to our Refund Policy.

4. How do I request a return?

To request a return, please contact us at Divinesouq@gmail.com. Our customer service team will guide you through the return process and provide you with a return shipping label and instructions on where to send your package.

5. What items are not eligible for return?

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about the eligibility of your specific item, please contact us for further assistance.

6. Can I exchange an item?

Yes, if you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. Once your return is accepted, you can proceed with the new purchase.

7. What is the European Union 14 day cooling off period?

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Please note that the item must be in the same condition as when you received it, with tags and in its original packaging. You will also need to provide the receipt or proof of purchase.

8. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you of the refund approval status. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

9. What if I haven't received my refund after 15 business days?

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at Divinesouq@gmail.com. We will investigate the issue and assist you in resolving it.

10. Can I track the status of my order?

Yes, once your order is shipped, we will provide you with a tracking number. You can use this tracking number to track the status of your order on our website or through the shipping carrier's website.